btts Privacy Policy – How We Handle Your Personal Data

1. Introduction

This Privacy Policy describes how btts ("the Platform", "we", "us", "our"), accessible at https://btts.click, collects, uses, stores and protects the personal data of players who register and use our services. It applies to all current and former btts account holders and to visitors to the btts website who have not yet registered.

btts is an online sports betting and gaming platform designed for and directed at players in Pakistan. We are committed to handling your personal data with care, transparency and respect. This policy is written in clear language because we believe you deserve to understand exactly what happens to your information — not just receive a wall of legal text that nobody reads through.

By registering an account at btts or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, please stop using the platform and contact our support team to close your account.

2. Personal Data We Collect

btts collects personal data in two broad categories: data you provide to us directly and data we collect automatically as you use the platform. We only collect data that is necessary for the purposes described in Section 4 of this policy.

2.1 Data You Provide Directly

2.2 Data Collected Automatically

3. How We Collect Your Data

btts collects personal data through the following channels:

• Direct input: Information you type into forms during registration, deposit setup, KYC submission or when contacting our support team.
• Automatic technical collection: Data gathered by our servers and analytics systems as you interact with the btts platform, including log files, cookies and device fingerprinting for fraud prevention.
• Third-party verification providers: When you complete a KYC check, identity verification data may be processed by a specialist provider who returns a verification result to btts. This provider operates under a data processing agreement with btts.
• Payment processors: Payment-related data is processed by our payment partners (such as the Easypaisa and JazzCash integrations) and shared with btts to confirm transaction status. btts does not store full card numbers or mobile wallet PINs.

4. How btts Uses Your Personal Data

We use your personal data only for the purposes set out below. We do not use your data for any purpose that would surprise you or that goes against the reasonable expectations of a btts player in Pakistan.

4.1 Account Operation and Service Delivery

The primary use of your data at btts is to run your account. This includes verifying your identity at registration, processing deposits and withdrawals in PKR, recording your betting activity, settling your bets and providing customer support. Without this data, btts cannot provide its services to you.

4.2 Identity Verification and Compliance

btts is required to verify the identity and age of all players. Your CNIC details and supporting documents are used exclusively for this purpose. Verified identity data also allows btts to process withdrawals to the correct account and to comply with any applicable anti-money-laundering obligations.

4.3 Fraud Prevention and Security

IP address data, device information and betting patterns are analysed continuously to detect and prevent fraud, money laundering, multiple account creation, bonus abuse and other prohibited activities. This analysis is essential for protecting both individual players and the integrity of the btts platform as a whole.

4.4 Responsible Gaming

btts uses your account activity data — including deposit frequency, session length, bet size patterns and game selection — to monitor for signs of problem gambling. This monitoring is part of our responsible gaming commitment and may result in btts proactively contacting you to discuss available tools. This use of your data is in your interest and that of other players, and does not result in any commercial profiling or targeted advertising.

4.5 Platform Improvement

Aggregated and anonymised usage data helps btts understand how the platform is being used, which features are most popular, where players encounter technical issues and how the overall experience can be improved. This analysis uses data that cannot be linked back to individual players.

4.6 Marketing Communications

If you have opted in to marketing communications from btts, we may use your email address or phone number to send you information about promotions, new features and platform updates. You can opt out of marketing communications at any time from your account settings or by contacting support. Opting out of marketing does not affect transactional communications related to your account.

5. Who We Share Your Data With

btts does not sell your personal data. We do not share your data with third-party advertisers, data brokers or marketing platforms. Your information is shared only with the categories of service providers listed below, and only to the extent necessary for them to provide their service to btts.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and banking partners receive the transaction data necessary to process your deposits and withdrawals. They do not receive your betting history or identity documents.
• Identity verification providers: Specialist KYC providers receive the identity documents you submit when verification is triggered. They return a verification result to btts and do not use your documents for any other purpose.
• Cloud infrastructure providers: btts uses reputable cloud hosting services to store platform data. These providers process data under strict data processing agreements and do not have access to your data beyond what is technically required to operate the infrastructure.
• Fraud prevention services: Device and network data may be processed by specialist fraud detection tools that help btts identify and prevent suspicious activity. These providers do not use your data for their own commercial purposes.
• Legal and regulatory authorities: btts will disclose data to law enforcement, regulators or courts where required to do so by law. We will inform you of any such disclosure unless we are legally prohibited from doing so.

6. How Long We Keep Your Data

btts retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law or regulation.

• Active account data: Retained for the full duration of your account being active at btts.
• Post-closure account data: Following account closure, btts retains identity, transaction and betting records for a period of five years. This retention is necessary to comply with anti-money-laundering and record-keeping obligations.
• KYC documents: Identity documents submitted for verification are retained for the same five-year post-closure period, after which they are securely destroyed.
• Support communications: Chat and email support records are retained for two years from the date of the last interaction, to allow us to provide continuity of support and to resolve any disputes that may arise.
• Marketing preference data: If you opt out of marketing communications, your preference is recorded and respected immediately. Any associated marketing profile data is removed within 30 days of your opt-out request.
• Cookie data: Session cookies expire when you close your browser. Persistent preference cookies expire after 12 months unless refreshed by a return visit.

When data reaches the end of its retention period, btts securely deletes or anonymises it so that it can no longer be linked to you as an individual.

7. How We Protect Your Data

btts takes a multi-layered approach to data security. No system is completely impervious to every possible threat, but btts has invested significantly in protective measures appropriate to the sensitivity of the data we hold.

7.1 Technical Safeguards

• Transport Layer Security (TLS): All data transmitted between your device and btts servers is encrypted using current TLS standards. You can verify this by checking for the padlock icon and "https" in your browser address bar when using btts.
• Encrypted data storage: Sensitive fields — including CNIC numbers, financial account details and verification document files — are stored in encrypted form. Even in the event of an unauthorised access attempt, raw sensitive values would not be readable.
• Access controls: Access to personal data within btts is restricted on a need-to-know basis. Support staff can see the information required to help you; they cannot access fields that are not relevant to their role. All access is logged.
• Two-factor authentication: btts offers two-factor authentication for player accounts and requires it for internal staff access to systems containing personal data.

7.2 Operational Safeguards

Beyond technical measures, btts maintains internal data handling policies, staff training on data protection and a defined incident response procedure. In the event of a data breach that poses a risk to affected players, btts will notify affected individuals and, where required by applicable law, the relevant authority, within the legally required timeframe.

7.3 Your Role in Security

btts can only protect data on our systems. You are responsible for keeping your btts password secure, not sharing your account credentials and logging out of btts when using shared devices. Use a unique, strong password for your btts account that you do not use for any other service.

8. Cookies and Tracking Technologies

btts uses cookies and similar technologies to make the platform function correctly and to understand how it is being used so we can improve it. We do not use advertising cookies or cross-site tracking technologies.

8.1 What Are Cookies?

Cookies are small text files that a website stores on your device when you visit. They allow the website to remember information about your visit — such as the fact that you are logged in — so you do not have to re-enter it every time you navigate to a new page.

8.2 Cookies Used by btts

You can manage cookies through your browser settings. Disabling essential cookies will prevent btts from functioning correctly — you will not be able to log in or place bets. Disabling functional or analytics cookies will not affect your ability to use the platform but may reduce the quality of your experience.

9. Your Rights Over Your Personal Data

As a btts player and data subject, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team with the subject line "Data Rights Request" and we will respond within 30 days.

btts will respond to all data rights requests within 30 days. Where a request is complex or we receive a high volume of requests, we may extend this to 60 days and will inform you of the extension. We will never charge a fee for handling a data rights request unless it is clearly unfounded or excessive.

10. Children and Minors

btts is an 18+ platform. We do not knowingly collect personal data from persons under 18 years of age. All registrations require confirmation that the player is at least 18 and the platform uses age verification as part of its KYC process.

If btts discovers that a player account belongs to a person under 18, the account will be closed immediately, all balances will be returned through the original payment method and the personal data associated with the account will be deleted, subject only to any retention obligations that arise from the detection of an underage registration.

If you are a parent or guardian and believe a minor has registered an account at btts using false information about their age, please contact our support team immediately. We will investigate and act promptly.

11. Changes to This Privacy Policy

btts reviews this Privacy Policy regularly and updates it when our data practices change, when we add new products or features that involve new data processing, or when applicable regulations require us to update our disclosures.

When material changes are made to this policy, btts will notify registered players via email and through an on-screen notice at next login. The "Last Updated" date at the top of the page will always reflect the current version. We encourage you to review this policy periodically, especially after receiving a change notification.

Continuing to use btts after a policy update takes effect constitutes acceptance of the updated policy. If you do not agree with the updated policy, you may close your account by contacting our support team. Your data will be handled under the policy in force at the time it was collected until the updated retention schedules take effect.

12. Contact btts About Privacy

If you have any questions about this Privacy Policy, want to exercise a data right or have a concern about how btts has handled your personal information, please get in touch with us. Our support team handles all data-related queries and will escalate to the appropriate internal team where necessary.

• Email: support@btts.click (subject: "Privacy Query" or "Data Rights Request")
• Live Chat: Available within your logged-in btts account dashboard, 24/7

We aim to respond to all privacy queries within 5 working days and to all formal data rights requests within 30 days.

For concerns about responsible gaming and the data btts uses to monitor player wellbeing, visit our dedicated Responsible Gaming page for additional information and self-help tools.